I get businesses to 97% retention.

I spent the last 15 years in the corporate world. 10 years at the billion dollar international beauty brand L'Oreal, taking the customer service department I led from $3M to $10M by simply focusing on retention.

Then as COO of a 97-team digital marketing agency, applying the same simple retention strategies, I helped transform their churn rate from 7.5% to 1.8%, saving them hundreds of thousands per year.

At every stage of success in these companies, the magic number was 97%. Things began to turn around for the department or business when we hit that 97% mark. Satisfaction scores, referral opportunities, upsells, even new business changed as a result.

At this point I knew I was on to something so the next natural step was to make this result repeatable and consistent. And so a new account manager incentive plan was born, one that focused on retention instead of sales. This was the key to the flywheel that I packed into my 5 retention playbooks.

These playbooks deliver unique insights and guidance to CX teams that show when you focus on retention, your business more profitable because your customers never want to leave. If that type of proven and repeatable system is something your business could use let's talk about what your business would look like at 97% retention.

Let me calculate how much I can save you. Book a free 10-minute audit below and I'll crunch the numbers for you.