In this program I give my 10+ years of experience leading legendary teams and leaders to professionals who desire to unlock a different kind of leadership.
Legendary Leadership follows 3 pillars:
Be GRATEFUL
Be GENEROUS
Be GENUINE
This unique approach to leadership takes the focus off of YOU (I told you it's different) and places it on the TEAM. Leaders are a reflection of their team. I help you develop a legendary team so you can become a LEGENDARY LEADER.
The Customer Experience
My approach to training and developing customer experience teams involves individuals mastering this fundamental mindset: "You must leave customers better off than when they arrive."
I call this "campsite mentality" and is the key to delivering a legendary experience in every interaction through any channel.
With this mastered, teams are trained to become leaders. My unique approach to training involves ensuring that everyone on the team is thinking like a leader. A leadership mindset expands creativity, opportunity, and problem solving skills which ultimately leads to a legendary experience for each customer.
If you want to significantly upgrade your customer-facing teams and blow your NPS and CSAT scores through the roof, then the Legendary CX training is the perfect fit.